Never miss a critical incident.
OnCall pages the right responder the moment something breaks — and escalates automatically if no one answers. Arabic-first, with a native iOS app.
Free for your first 3 months. No card required.
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Unacknowledged · IT Response
Routed to the IT Response team
On call now: Duty Manager — paged immediately
Everything you need to answer fast.
From the first alert to the post-incident report — built for teams that can’t afford to miss a page.
Triage at a glance
Every open incident carries a live clock that ages amber to red as it waits — so the thing on fire is obvious.
Escalation that never sleeps
No answer in the window? OnCall pages the next level, then climbs the org chart to management automatically.
Schedules & rotations
Build on-call rotations, hand off automatically, and drop in one-tap overrides when someone needs cover.
Pager-grade alerts
Push the moment an incident lands, with a critical pager tone — plus SMS and phone calls once you connect a provider.
Native iOS app
A real app, not a web wrapper — Arabic RTL, Face ID, and the pager tones your responders can’t sleep through.
Reports that matter
Track MTTA and MTTR by team, responder, and severity — and see where incidents actually come from.
How OnCall works
Report
Anyone files an incident from the web or the app — a category picks the right team.
Route
It pages whoever is on call for that team, right now, computed from the rotation.
Escalate
No acknowledgement in the window? It moves up the ladder, then to management.
Resolve
Acknowledge, resolve with a note, and learn from a complete incident timeline.
Simple pricing.
Every plan is free for your first 3 months. Pick a plan when the trial ends.
Starter
For a small on-call team getting started.
- Up to 5 responders
- 1 response team
- Push alerts + iOS app
- Escalation & rotations
Team
For growing teams that page around the clock.
- Up to 20 responders
- Unlimited teams
- Full escalation ladder
- On-call reports (MTTA/MTTR)
Business
For operations that need every channel.
- Unlimited responders
- SMS & phone-call paging*
- Priority support
- Custom escalation & SLAs
* SMS & call paging activate once your org connects an SMS provider. Not sure which plan? Start free and decide later.
Questions, answered.
What is OnCall?
Incident and on-call management: report an incident, route it to the on-call responder, escalate automatically if no one answers, then resolve and learn from the timeline.
Does it work in Arabic?
Yes — OnCall is Arabic-first with full right-to-left layout, and English too. You can switch language instantly.
Is there a mobile app?
Yes — a native iOS app with Face ID, the four severity pager tones, and the full triage console. Android is on the roadmap.
How does paging work?
Push notifications fire immediately with a critical pager tone. SMS and phone calls activate once your organization connects an SMS provider.
How much does it cost?
Plans start at SAR 99/month, and every plan is free for your first 3 months — no card required.